Our Accessibility Plan

Condrain Group is committed to providing a barrier-free environment for our clients/customer, employees, job applicants, suppliers and visitors who enter our premises and/or access our information. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, and Transportation, and eventually, for the Built Environment.

Our organization has made a commitment to accessibility for everyone who uses our services because this makes good business sense, and to meet our legal obligations. The Company has an important responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance with accessibility legislation by incorporating policies, procedures, training for employees, and best practices. We will review these policies and practices on a regular basis. Our commitment to making our organization accessible to everyone includes the integration of accessibility legislation with our policies, procedures, programs, and training.

We are committed to reviewing and incorporating the following information, where applicable:

  • Legislation regarding the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005
  • Integrated Accessibility Standards for Information and Communications, Employment, and Transportation
  • Standards for the Built Environment
  • Accessible employment practices such as recruitment, assessment, and selection
  • Developing emergency response plans and individual workplace accommodation plans for employees with disabilities
  • Customer service standards
  • Accessible communication supports and information formats (both digital and non-digital)
  • Communicating with people with various forms of disabilities
  • Accessible websites and web content
  • Assistive devices, mobility aids, service animals and support persons
  • Notices of service disruptions (temporary or long-term)
  • The Company’s relevant policies and procedures regarding accessibility
  • Reporting procedures
  • Training procedures

Condrain Group realizes that providing accessible and barrier-free environments for everyone is a shared effort. As a community, all businesses and services must work together to make accessibility happen. For more detailed information on our accessibility policies, plans, and training programs, please contact the Human Resource Department.